Latest update: 12 April 2021 (Names and refund changes)
Last Update: 07 June 2019 (Revision)
Unless otherwise stated, all refunds will only be subject to the product being in an unused state. All requests for a refund will be taken seriously, we will need evidence or proof of obvious manufacturing issues or significant package damage on arrival. If this is evident, then it should be reasonable to issue a refund.
Package and manufacturing errors:
-Obvious evidence of manufacturing errors. (In this case we will inspect your proofs and may request to receive your package so we can find the issue) at this point we will be able to make a judgement and replace your package from another batch. Or provide a refund
-Damaged package contents on arrival will not result in an immediate refund, however we will chase this with whichever courier was used for your delivery, upon settlement of any claim we should be able to refund any shipping paid. Or swap your damaged package with an undamaged package
-Faults over time our vinyls from our RG pro range are subject to a warranty. This includes premature failure of glue and fading when installed correctly. Typically we will need evidence that you have installed the product correctly, which is difficult after a number of years. Any claims after 5 years will be void. Our manufacture warranty guidelines are specific: please refer to those at https://www.rgdaretochange.co.uk/warranty
We offer a refund to customers if they've told us within 14 days of receiving their goods that they want to cancel. You have another 14 days to return the goods once you have told us. We will refund you the customer within 14 days of receiving the goods back. You do not have to provide a reason. This applies to products unused and un damaged. Delivery fees will be the sole responsibility or yourself.
You must inform us (Arjievinyls, 55 Harswell Close, Orrell. Wigan. England.) or using Our Contact Email Address "firstname.lastname@example.org") of your decision to cancel your order. After contacting us, we will communicate to you an acknowledgement of receipt. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to our England Location
For additional information contact us via email.
The right of cancellation does not apply to:
- the supply of goods made to your specifications or clearly personalised
- the supply of goods which have been used, partly or mostly
- the supply of goods which may deteriorate or expire rapidly including products which have a fast rate of fade time such as red colours which include purple, pink , and chrome colours.